In this paper a process-based framework is presented for end-user development of software applications. The paper discusses the changes of the education of systems for general users to design their own systems. Guidelines and people issues identify ways to help traditional users in developing systems computing to be successful.
Kung, Mabel T. and Naslund, Dag
"A value-oriented model in technology for business personnel,"
Journal of International Information Management: Vol. 10
, Article 8.
Available at: http://scholarworks.lib.csusb.edu/jiim/vol10/iss2/8