Journal of International Information Management


In recent years, managerial applications of artificial intelligence, especially in the area of financial services, has received considerable attention. In this paper, a fiizzy logic expert system is developed for approvals of small business loans. Previous studies have used non-fuzzv expert systems. But the fuzzification of the variables used in a business loan approval decisionmaking promises more efficient results. Furthermore, another distinct feature of this paper is its focus on small business loans. CubiCalc fuzzy expert system shell is used to develop the expert system. Knowledge acquisition is made using the resources and expertise of a Small Business Development Center. Tests to establish generalizability and validity of the results are conducted.