Title

August 2014

Volume

26

Issue

8

Document Type

Article

Publication Date

8-2014

Abstract

How Can Employees Show Customers They Care? Strategies to Operationalize Caring Jon Gordon shows us how good it feels to care— and how good caring is for business. Gordon shares 11 strategies emloyees can use to show customers (and each other) that they care. . . . . . . . . . . 9

Your People Skills Are Getting Flabby: Seven Ways to Strengthen Your Communication Skills By Loosening Your Smartphone Grip Our overwhelming preference for quick and easy communication is causing our more difficult communication skills to erode from lack of use. . . . . . 10

13 Tips for Thriving in a To-Do List-Dominated World Andy Core has some advice that will help you take back your to-do list and become the CEO of your life. He offers a few tips on how to stop struggling and start thriving. . . . . . . . . . . . . . . . . . . . 14

17 Things You (Unknowlingly) Do at Work That Say “I Don’t Care” Most of us care about doing our jobs well, and about the relationships we have with clients and coworkers. But author Jon Gordon says your actions might be sending the opposite message. . . 40

The High Desert. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Financial Column. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Real Estate Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Investments and Finance. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Communication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Executive Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

The Lists:

Inland Empire’s Largest Employers. . . . . . . . . . . . . . . . . 13

Largest Credit Unions in the Inland Empire. . . . . . . . . . 23

Top Tenant Improvement Contractors. . . . . . . . . . . . . . . 31

Time Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Opinion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Manager’s Bookshelf. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Computer Technology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Restaurant Review. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

New Business Lists:

County of San Bernardino. . . . . . . . . . . . . . . . . . . . . . . . 33

County of Riverside. . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Executive Time Out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Business Success. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

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