Date of Award

2003

Document Type

Project

Degree Name

Master of Business Administration

Department

College of Business and Public Administration

Abstract

Based on research into the area of financial service delivery it has become obvious that convenience and simplicity are the keys to success in the future as far as delivering financial services to consumers. This thesis discusses how this convenience and simplicity will be accomplished. It also covers the changes that need to be made and the financial impact on the institutions.

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