Communications of the IIMA


This study examines the usability of union websites. Unions have suffered steep declines in membership, and some see the internet as a potential ally in the attempt to reverse these declines. However, there are questions concerning unions’ use of cyberspace to revitalize organizing. This study applies the Microsoft Usability Guidelines in a framework developed by Agarwal and Venkatesh (2002) to assess the usability of union websites. The union sites examined in this study scored high in terms of usability, when compared to previously assessed sites, indicating that unions are putting effort into creating useful web sites.