VoIP is a relatively new technology. Current research suggests that firms are using VoIP technology to cut costs, to improve productivity, and the firm's strategic position. The literature is rich with "how to " articles and a discussion ofpossible benefits, costs, and implementation barriers. But, very few academic studies exist. The purpose of this study is to identify and present the issues related to VoIP adoption and implementation.
"VoIP Adoption: Issues & Concerns,"
Communications of the IIMA: Vol. 6
, Article 3.
Available at: http://scholarworks.lib.csusb.edu/ciima/vol6/iss2/3