This paper explores how outsourcing activities and decisions put the well-being of the remaining employees at risk, ultimately affecting productivity and creating further costs to the employer. It highlights four potential threats to remaining employees: trust, job satisfaction, motivation, and stress. The paper provides several suggestions for mitigating these impacts, including communication to retain trust, acting ethically to ensure satisfied employees, seeking an understanding of employee perspectives to build employee motivation, and providing good planning along with training and development to reduce employee stress.
Schillen, Sarah J. and Steinke, Gerhard
"Mitigating the Adversity of Outsourcing: Outsourcing from the Employee’s Perspective,"
Communications of the IIMA: Vol. 11
, Article 6.
Available at: http://scholarworks.lib.csusb.edu/ciima/vol11/iss1/6